Help – Frequently Asked Questions

HELPPre-OrdersShippingOrder StatusGuaranteeFAQPlant Care

What is the status of my order?

When you place an order you will be sent an email confirmation of your order. Orders will typically ship out in 2-5 business days. When your order ships you will be sent an email letting you know your order has shipped along with the tracking number of the shipment.

In order to keep your plants healthy and make sure they arrive in good shape shipments are not sent when temperatures are excessively hot or cold. This can cause a delay in your order shipping. General weather related shipping delays will be posted on our website.

Please contact customer service if you have additional questions about the status of a specific order.

How do I cancel my order?

Please call us at 1-833-583-0447 as soon as possible to see if your order can still be canceled. Orders cancelled prior to shipment will be charged the greater of a $10.00 cancellation fee or 10% of the purchase price. Orders CANNOT be cancelled after the order is shipped or if the order is in the packaging process.

Can I get a replacement or refund for a First Editions® plant I purchased from a different retailer such as a garden center, home improvement store, or online seller?

No, we are not able to replace nor refund any plants purchased from other retailers. Only plants purchased directly from are eligible for refunds or replacements. Please contact the store you purchased from directly.

My plant was dead or damaged when I received it, can I get a replacement?

We want to make sure you receive plants that are healthy, ready to plant, and grow! If you are concerned your plant may not be healthy enough to grow, please see our plant guarantee page for more details and how to contact us.

My plant won’t bloom and other plant care questions.

Everyone can use a little help and advice when it comes to plant care and growing tips. We are happy to help and why we provide a wealth of plant care tips and advice in our plant care blog. If you still have have questions that we haven’t covered yet, we invite you to submit your question to our Garden-Gab guru.

What are your customer service hours?

Our customer service hours are Monday – Friday, 8:00 AM CT to 4:00 PM CT.