We’re Here To Help!

HELPPre-OrdersShippingOrder StatusGuaranteeFAQPlant Care

Welcome and thank you for visiting the First Editions® customer support section. Our team is here to assist you with any questions you may have regarding your purchase. We make every effort to provide you with the best possible shopping experience and to ensure that you are completely satisfied with your shrubs and trees from firsteditionsplants.com.

We understand that caring for plants can sometimes be challenging so we have an abundance of plant care resources with articles and videos to guide your way to a healthy and happy plant. Our comprehensive range of help topics cover ordering, order status, shipping, guarantee, FAQ, and plant care. The customer service team is available Monday through Friday via live chat and messaging which you can find on the bottom right of your screen. We are always happy to help! Thank you for choosing First Editions, and we look forward to helping you with your plant needs!


Learn what pre-orders are, how they work, and when you will receive your plants. …details


Everything about how, why and when your plants are shipped, includes weather updates! … shipping info.


Get help with your order and request order status. …contact customer service


Learn when your plant is eligible for a refund, credit, or replacement. details


Find out answers to the most frequently asked help questions. …faq

Plant Care

Plant, grow, and care tips for your plants. Check out our plant care blog!