We’re Here To Help!

HELPPre-OrdersShippingContactGuaranteeFAQPlant Care


Welcome and thank you for visiting the First Editions® customer support section.

Our online ordering for this season has come to a conclusion, but your gardening journey doesn’t stop here. Visit our Find a Retailer page to connect with a local or other online source. Our team is still here to answer questions and help you find what you need.

We understand that caring for plants can sometimes be challenging so we have an abundance of plant care resources with articles and videos to guide your way to a healthy and happy plant. Our comprehensive range of help topics cover ordering, order status, shipping, guarantee, FAQ, and plant care. The customer service team is available Monday through Friday via live chat and messaging which you can find on the bottom right of your screen. We are always happy to help! Thank you for choosing First Editions, and we look forward to helping you with your plant needs!

Pre-Orders

Learn what pre-orders are, how they work, and when you will receive your plants. …details

Shipping

Everything about how, why and when your plants are shipped, includes weather updates! … shipping info.

Contact

Get help with your order and request order status. …contact customer service

Guarantee

Learn when your plant is eligible for a refund, credit, or replacement. details

FAQ

Find out answers to the most frequently asked help questions. …faq

Plant Care

Plant, grow, and care tips for your plants. Check out our plant care blog!